First Choice Grass Privacy Note
Information we keep about you
When you use our website and interact with us we collect information about you in the intention of providing you with our products and customer support. We may collect some or all of the information listed.
Information that you submit online or via the website, over the phone or in person. Including your name, contact details and address. We collect this when you make purchases off said website, requesting quotes, ordering samples.
We also automatically collect information about how visitors use our website using cookies or similar technologies. It is possible to switch off cookies by setting your browser preferences.
Information collected is required in order to fulfil our contractual duties to you and others. For example, when purchasing products online or over the phone. For example, when collecting information, we will need to use it in order to fulfil deliveries. Should you choose to decline us with such data we may not be able to full our contractual requirements.
How we use your information
We use your information in the following ways:
- To carry out our obligations arising from any contracts with your when your make a purchase on the website, over the phone, in person and for billing and delivery purposes.
- To ensure the websites content is present as effectively as possible for you, for our internal purposes such as quality control, website performance, system administration.
- To notify you about changes to our services, to provide you with information about our products or services that you request from us, to provide you with promotional offers (where necessary after obtaining your consent).
Marketing; we may contact you with promotional offers from information provided via email, phone SMS in the following ways. If you call us and place an order, if you register for an account via the website, if you sign up to our newsletter or if you place in order via the website.
You have the right to opt-out of our use of your personal information to provide marketing to you in any of the ways above at any time.
Use of non-personal information; we may monitor your use of the website and record your email address and/or IP address, operating system and browser type for system administration.
Our legal basis for using your information
Performance of a contract – the use of your personal information may be necessary to perform a contract that you have with us. For example, when you buy a product from us, we need to use your personal information to process your order, send your product and to respond to any requests you may or may not have. We also need to use personal information provided to enable you to use some parts of the website and to notify you about changes to our services.
Consent – we will rely on your consent, in certain cases to send you marketing communications. You may withdraw consent at any time.
Legitimate interests – We have a legitimate interest in using your information in other ways described in this Privacy Notice.
Sharing your information with third parties
We will share your information primarily to ensure that we provide you with the most efficient service possible. These will include; our payment providers on this Website. Our payment processor operates a secure server to process your payment details. They encrypt your credit or debit card information and authorise payment directly. This means that your credit or debit card details are never revealed to use. Tax, audit or other authorities, when we believe that the law or other regulation requires us to share this data. Third parties for the purpose of order fulfilment, delivery, customer support services and storage services.
Where we store your data
All personal data is stored locally at the First Choice Grass office on a physical storage device or computer device. Any data that is not stored locally will be stored securely with the EU. Data will only be accessible via a password secure system.
How we safeguard your information
We care about protecting your information. That’s why we put in place appropriate measures that are designed to prevent unauthorised access to, and misuse of, your personal information.
We are committed to taking all reasonable and appropriate steps to protect the personal information that we hold from misuse, loss, or unauthorised access. We do this by having in place a range of appropriate technical and organisational measures, including encryption measures and disaster recovery plans.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of your information transmitted to the Website and any transmission is at your own risk.
The Website may from time to time contain links to and from other websites. If you follow a link to any of those sites, please note that those sites ought to have their own privacy policies and that we do not accept any responsibility or liability for those sites or for their privacy policies. Please check those privacy policies before you submit your information to those sites.
How long we keep your information
We will keep your information relating to orders you have placed with us as required by law or other regulation (for example, because of a request by a tax authority or in connection with any anticipated litigation).
If you have registered an account with us: we will store your personal information for as long as your account is open. If you no longer wish to hold an account with us, please email us or call us to delete your account (see How to contact us below). By doing so, we will delete your account and remove you from our mailing list if you are on there. However, as noted above, we may still retain details of orders you have placed with us for legal or regulatory reasons.
If you have signed up to receive email marketing from us: we will store your personal information for as long as you are subscribed to our email marketing list (unless your account has been closed). If you unsubscribe or are otherwise removed from our marketing list, we will keep your email address on our suppression list to ensure that we do not send you marketing emails.
If you have contacted us with a complaint or query: we will store your personal information for as long as is reasonably required to resolve your complaint or query.
You have the right to withdraw your consent. You may do so at any point in time by contacting us. Following this we will cease to use your data for that purpose unless we consider that there is an alternative legal basis to justify our continued processing of your data for this purpose.